Our Services
Fees
Deposit
A deposit is required at the time that you make your booking. As soon as we receive your deposit we can start looking for the best minder for your dog/s. If we can’t find a minder that both you and your dog/s are totally happy with then your deposit will be fully refunded.
Holiday Season (15th December to 15th January and Easter) – 50% of total boarding fee.
Other Times of the Year – Two days’ boarding fee.
Payment
The balance of the payment for your booking is due two weeks before you leave. We require your payment by this time so we can “lock-in” a minder for you and your dog/s.
We accept internet transfer, credit card, bank deposit and cheques.
Making a Booking
When you book we ask you fill out a lot of information about your dog via our online booking form. The reason we gather so much information is so that we can place your dog with the most suitable minder. We do this matching for you to save you all the time and stress of doing it yourself.
After we have matched your dog with one of our wonderful dog minders you will then need to visit your minder in their home, with your dog, so you can be satisfied with the minder as well as with the security and suitability of the home.
Click here to make a booking.
Cancellations
| Type of booking | Cancellation fee with more than 14 days’ notice | Cancellation fee with 6 to14 days’ notice | Cancellation fee with 5 days’ notice or less |
| Low season | 2 days’ care | 10% of total fee or 2 days’ care, whichever is greater | 50% of total fee or 2 days’ care, whichever is greater |
| Holiday season (15 – December to 15 January and Easter) | 50% of total fee or 2 days’ care, whichever is greater | No refund | No refund |
| Late notice (booking made less than 6 business days before start date) | Not applicable | Not applicable | 50% of total fee or 2 days’ care, whichever is greater |