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Shipping Information
Our Suppliers work with multiple couriers to provide the most efficient delivery services at the most competitive prices. Couriers are chosen depending on item weight, package size and individual shipping costs. Each of our Suppliers ships from their distribution centres using their chosen courier once full payment has been received.
Below are just some of the couriers our Suppliers use.
AUSTRALIA POST
Australia Post will send items with either Parcel Post or Express Post. You will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.
You can use this number to track your order on Australia Post.
ARAMEX
You will receive an email confirmation from Aramex along with a tracking number as soon as your order is dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery.
You can track your order using the tracking number on Aramex.
ALLIED EXPRESS
Allied Express will contact you before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.
You can use your allocated consignment number and postcode to track your order on Allied Express.
BORDER EXPRESS
A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.
You can track your order using the consignment number on Border Express.
COURIERS PLEASE
CouriersPlease deliveries are ‘Signature Required’. When the order is placed, you will receive an email asking you to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or you can reschedule delivery.
You can track your item using your allocated tracking number on CouriersPlease.
DIRECT FREIGHT EXPRESS
Direct Freight Express will send an email confirmation with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify you via email or SMS with directions for re-delivery.
You can use your consignment number to track your order on Direct Freight.
HUNTER COURIERS
You will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and you will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.
You can track the parcel anytime with the tracking number on Hunter Express.
SENDLE
You will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.
You can track the order at Sendle.
STARTRACK
StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. You will also be notified once the order has been delivered.
You can track your order with the tracking number on StarTrack.
TNT AUSTRALIA
A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless you have requested TNT to obtain a signature upon delivery.
Orders can be tracked using the consignment note on TNT Australia.
TEAM GLOBAL EXPRESS
A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, you should receive a card with instructions to collect the parcel. You can also visit the Team Global Express website to arrange a re-delivery.
You can track the order with the provided tracking number on Team Global Express.
FAQs
Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise.
Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.
Our Suppliers do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some products. If you have provided an undeliverable postcode, the order will be cancelled and refunded automatically via email.
Some of our Suppliers will ship to New Zealand using their selected courier service. This will be indicated in the delivery section of the product. All orders over NZ$1000 will incur a Duty tax. The courier company will help to process this fee and charge you on arrival. For more information head here.
In the case of missing or damaged packages, the Supplier will be held liable.
Once you’ve submitted an order, the order details cannot be changed. If it has not yet been shipped we may be able to cancel the order and resubmit it with the correct address. However, please note that this may result in additional charges to the order. To avoid these charges, we encourage you to double-check the accuracy of your shipping address before placing your order.